Privacy Policy and Legal Notice - Hospital Clínica Bíblica

General Information

This website is property of the Asociación de Servicios Médicos Costarricenses (ASEMECO), owner of Hospital Clínica Bíblica. By accessing and using this site, the user accepts these terms and conditions, as well as the complementary policies described herein. The use of the site implies full and unreserved acceptance of all the provisions included in this document. Hospital Clínica Bíblica reserves the right to modify these terms at any time, without prior notice, being the user's responsibility to periodically review the changes.

2. Schedule Appointment

The site allows users to schedule medical appointments quickly and securely. The user can search for professionals by specialty, availability and location. Appointments can be scheduled for oneself or for others, as long as the correct information is provided. The scheduling system is integrated with an online payment platform that allows transactions by credit or debit card. Appointments can be cancelled or rescheduled at least 24 hours in advance. In case of no-show without prior notice, administrative fees may apply.

2.1 Appointment Scheduling Requirements

Be of legal age or have authorization from a responsible adult.
Have a device with internet access.
Have an active account on the hospital's web system or complete the registration form.
Provide accurate and current information, including full name, ID number, email address and phone number.
Agree to the terms and conditions of service.

2.2 Steps to Schedule Appointments

Access the official website of the Clínica Bíblica Hospital.
Access the 'Schedule Appointment' module.
Select the medical specialty and the health professional.
Choose the date and time available.
Complete the required information and confirm the appointment.
Make online payment if applicable.
Receive confirmation by email or text message.

2.3 Terms of Service

Appointments are subject to availability of professionals.
The hospital reserves the right to modify schedules for medical or administrative reasons.
The user must be present at least 15 minutes in advance.
In case of no-show, cancellation and rescheduling policies will apply.

2.4 Cancellations and Rescheduling

The user may cancel or reschedule his/her appointment at least 24 hours in advance.
Requests must be made through the website or by telephone contact.
In case of late cancellation or non-attendance, administrative charges may apply.
The hospital may reschedule appointments due to force majeure, notifying the user in a timely manner.
Means to cancel appointments: Phone: 2522-1000 / Email: servicios@clinicabiblica.com / WhatsApp: 8529-2100

2.5 Online Payments

The user may make advance payments for consultations and medical services through the BAC Credomatic payment platform, under SUGEF regulation.
The right of withdrawal may be exercised within 8 days after payment, as long as the service has not been received.
To request refunds, the USER must complete the corresponding form and appear in person at the offices of Hospital Clínica Bíblica.
The online payment covers only the medical consultation. Additional services must be paid on the day of the appointment.
If the USER belongs to a discount agreement, this will not be automatically applied to the online payment. It must be handled separately.
Refund Policy: RETURNS-POLICY.pdf

2.6 Inquiries, Complaints and Claims:

ASEMECO makes available the following channels for customer service: contraloria@clinicabiblica.com / servicios@clinicabiblica.com

2.7 Communications

By making a medical appointment through the website and providing data such as e-mail and telephone number, the user authorizes ASEMECO to send him/her communications on behalf of Hospital Clínica Bíblica (HCB). All electronic communications shall include the identification of the sender and a clear mechanism so that the USER may object to continue receiving them. The USER may request the exclusion of this service at any time, free of charge, by written communication addressed to HCB or through the following emails: contraloria@clinicabiblica.com / servicios@clinicabiblica.com

2.8 Confidentiality and Data Protection

All information provided by the user will be treated in accordance with Law No. 8968 on Personal Data Protection.
The hospital guarantees the confidentiality of medical and personal data.
The user may request access, rectification or deletion of his data at any time.
All information transmitted through the website is done through a secure connection certified by Digicert. ASEMECO reserves the right to suspend access to the Site in case of misuse.

2.9 Responsibilities of the User

To provide truthful and complete information.
To comply with the established schedules.
Respect the medical and administrative staff.
To notify any change or inconvenience related to the appointment.

2.10 Hospital Responsibilities

Provide secure and functional access to the online appointment system.
To ensure that medical care is provided at the agreed upon time.
Protect the user's personal and medical information.
Inform in a timely manner about changes, cancellations or rescheduling.

2.11 Applicable Law:

General Health Law (No. 5395)
General Regulation of National Hospitals (No. 1743-SPPS)
Standard for the Qualification of Hospitalization Services (No. 41182- S)
General Law on HIV (No. 7771)
Law on the Rights and Duties of Users of Public and Private Health Services (No. 8239).
In all matters not expressly provided for in this document, the Costa Rican regulations in force shall apply.

2.12 Acceptance

By checking the corresponding box with the legend "I have read and accept the terms and conditions of the Hospital Clínica Bíblica website", the user manifests his/her free, informed and express consent for:
The collection, storage, use, modification, consultation, consultation, transmission, transfer, blocking, deletion, destruction or digitalization of the personal and clinical data provided.
Compliance with all the provisions contained herein.
These terms and conditions shall remain in effect as long as they are available on the website. The continued use of the site implies the voluntary and express acceptance of them by the user.

3. Financing

Clínica Bíblica Hospital offers financing options for medical services through the "Mi Vida" Program. Users can access personalized payment plans, subject to credit evaluation and approval by the hospital. Financing conditions, including interest rates, terms and requirements, are detailed in the affiliation agreement. The hospital reserves the right to modify the financing conditions at any time, subject to prior notice to the user.

3.1 Objective

To establish the conditions, requirements and procedures for accessing financing for medical services offered by Hospital Clínica Bíblica, in order to facilitate access to quality medical care.

3.2 Scope

This regulation applies to all patients who wish to finance medical services such as consultations, laboratory tests, surgical procedures, hospitalization, medical imaging and other services offered by the hospital.

3.3 Types of Financing

Direct financing through Hospital Clínica Bíblica.
Financing through agreements with external financial institutions.
Deferred payment plans for members of the Mi Vida program.

3.4 Requirements to apply for financing

Be of legal age.
Present a valid identity document.
Complete the financing application form.
Present proof of income or financial documentation.
Accept the terms and conditions of the financing contract.

3.5 Application Procedure

Complete the form online or in person.
Attach the required documents.
The hospital will evaluate the application and notify approval or rejection.
In case of approval, the financing contract will be signed.
The patient will be able to start the medical treatment according to the approved plan.

3.6 General Conditions, Interest Rates and Terms

Financing is subject to credit evaluation.
The maximum amount that can be financed will depend on the type of service and the applicant's profile.
The hospital reserves the right to modify the conditions without prior notice.
Credits may be granted for medical-hospital services at Hospital Clínica Bíblica from ¢500,000.00 to ¢2,500,000.00 (legal tender of the Republic of Costa Rica), for a term of twelve (12) to twenty-four (24) months, with an interest rate of eighteen percent (18%) per annum; all according to what ASEMECO approves for the particular case and according to the amount and term approved.
Payments shall be made only by automatic charge to credit or debit card, or by any other means that ASEMECO may authorize in an extraordinary manner. The rates indicated in the loans shall be fixed.
After one day of delay or default of payments, ASEMECO shall charge a delinquent interest of two percent (2%) per month, on the proportion of the overdue installments.

3.7 Authorization and Acceptance of Conditions by the Applicant

The applicant authorizes and accepts the following conditions to process the loan application:

Demonstrate their ability to pay.
Comply with all the requirements and documentation necessary to complete the loan application, including the requirements defined in Law 9859.
Authorize ASEMECO to make inquiries about their credit situation in the national financial system.
Submit the report from the Credit Information Center (CIC) issued by any entity of the National Financial System, no more than fifteen days after it was issued.
Present certification or proof of at least six months of work relationship with the same employer, in case of working with any company or organization.
Submit original salary statement with: date of entry; not more than fifteen days old; detail of gross and net salary; indication of being free of liens; and detail of deductions.
Present, to ASEMECO's satisfaction, the guarantees that will respond for the payment of the loan.
Photocopy of both sides of the identity cards of the debtor and the guarantor.
Any other requirement that ASEMECO considers necessary.
The application will be analyzed once all the requirements have been met and all the documentation required by the loan officer has been provided.
Not to have any liens on salary or assets.
Agree to be contacted by the loan officer by the means available.
Clearly detail the exact address of your residence and that of the guarantor.
Declare the truthfulness of the data; in case of inconsistencies, ASEMECO may reject the application without liability.
The approved credit will be used only for medical services, hospital, laboratory, medical imaging, fees and/or pharmacy products of Hospital Clínica Bíblica. The beneficiary will not receive cash from ASEMECO.
The approved credit shall be for personal use or for family members with economic dependency of the beneficiary.

3.8 Guarantee

It is an indispensable requirement to sign a personal guarantee with fiduciary backing.
When adding the gross monthly salaries, at least twenty percent (20%) of the approved loan amount must be covered, and the guarantor's liquid salary must be equal to or greater than the estimated installment. ASEMECO may request additional information.
Guarantors may be salaried persons (public or private company) who meet the established requirements.
Family members of the applicant who meet the requirements are admitted as guarantors.
The guarantor's minimum salary must be twenty percent (20%) higher than the minimum salary or pension subject to garnishment.
Monthly income must be free of liens/liens and 25% of the income must cover the monthly payment. Required documents: salary statement (≤15 days, on letterhead, signed and stamped, with gross/net, free of liens, time worked, type of appointment, date of entry), copy of last month's employer's order (CCSS), utility bill indicating address, and copy of identity card.
Non-salaried persons will not be accepted as collateral.

3.9 Credit Approval

Once the application has been approved by ASEMECO's credit manager, the beneficiary may make immediate use of the services required at the Clínica Bíblica Hospital.

3.10 Preferential interest

Those who maintain affiliation to the Mi Vida Program may opt for a preferential rate of fifteen percent (15%). In order to keep it during the term of the loan, the affiliation must be maintained; otherwise, ASEMECO may increase the rate by two percent (2%) unilaterally.

3.11 Payment Compliance

Credit payments may be made on a monthly basis. The user may make extraordinary payments to reduce the installment or term.
ASEMECO may demand the immediate cancellation of the debt for lack of timely payment.
The expenses for legal collection actions shall be assumed by the debtor or guarantors.

3.12 Rights and Obligations of the User

Rights:

Access clear information about financing.
Receive medical care in accordance with the approved plan.

Obligations:

To comply with the payments within the established deadlines.
Report any changes in your financial situation.
To abide by the terms of the signed contract.

3.13 Responsibilities of the Hospital

Evaluate requests objectively.
To guarantee the confidentiality of patient information.
To provide medical care according to the approved plan.
To report changes in financing conditions in a timely manner.

3.14 Exceptions

The loan application and documents may be submitted in person or by other means authorized by ASEMECO and the applicant; its submission does not oblige approval.
The Credit department shall reject the application if additional requirements/documents are not completed within ten working days from the respective communication.

3.15 Processing of Personal Data

Clínica Bíblica Hospital is committed to protect personal data in accordance with Law No. 8968.
The information will be used only for purposes related to the application and management of financing.

3.16 Applicable Legal Provisions

This regulation is governed by Costa Rican law, including the Consumer Protection Law, the Personal Data Protection Law and other applicable regulations.

3.17 Additional Information

The rules of the promotion will be disclosed at www.clinicabiblica.com. For further information or inquiries, you may call the Customer Service Center 24 hours a day, 24 hours a day at 2522-1000.

4. Online Quotation Request for Medical Services

The quotations requested through the web site are estimates based on the information provided by the user. These quotes do not constitute a final price commitment or a guarantee of service availability. The user must provide truthful, complete and current information to obtain an accurate quote. The hospital reserves the right to modify prices based on medical evaluation, changes in treatment or clinical conditions of the patient.

4.1 Objective

To establish the guidelines and procedures for requesting online quotations for medical services through the Hospital Clínica Bíblica website, including laboratory services, surgery, medical imaging, specialized consultations, among others.

4.2 Scope

This regulation applies to all users who access the Hospital Clínica Bíblica website to request quotations for medical services, as well as to the personnel in charge of managing such requests within the hospital.

4.3 Procedure

The user accesses the online quotation request form in the Quotations section.
Selects the type of medical service required (laboratory, surgery, medical imaging, maternity, etc.).
Completes the required fields with accurate and truthful information.
Attach relevant medical documents if applicable.
Submits the application for review by the hospital team.
The hospital reviews the application and issues an estimated quote.
The quote is sent to the user by email or via the web portal.

4.4 Requirements

Be of legal age or have legal authorization.
Provide clear and complete medical information.
Accept the terms and conditions of the website.
Have access to a valid email address.

4.5 Conditions

The quotations issued are estimates and do not constitute final price commitments.
Prices may vary according to medical evaluation, availability of supplies or changes in treatment.
The quotations have a limited validity, specified in the document sent to the user.

4.6 Limitations

Quotations will not be issued without sufficient medical information.
Immediate availability of the services quoted is not guaranteed.
Quotations do not include additional costs for medical complications or special requirements.

4.7 Responsibilities of the User

Provide truthful and updated information.
Carefully review the quotation received.
Consult with a medical professional before making decisions based on the quotation.
Maintain active communication with the hospital in case of questions or changes.

4.8 Hospital Responsibilities

To analyze each request in a professional and confidential manner.
To issue clear and detailed quotations.
Inform the user of any relevant changes in the quotation.
Protect the user's personal data in accordance with current legislation.

4.9 Treatment of Personal Data

Hospital Clínica Bíblica is committed to protect the personal information provided by the users during the quotation request process.
The data will be used exclusively for medical and administrative purposes, and will not be shared with third parties without express consent, unless legally required.
Data processing is governed by Law No. 8968 on Personal Data Protection in Costa Rica.
The user may request the deletion of personal data recorded on the website at any time, by written request to the official mail of the hospital: ExperienciaDelPaciente@ClinicaBiblica.com.

5. Refunds

Refunds of payments made for medical services are subject to the legal provisions in force. VAT refunds (4%) are allowed on private medical services if payment is made by credit or debit card, in accordance with Article 39 of the VAT Law Regulations. No refunds are accepted on medicines once they have been withdrawn, except for manufacturing defects or errors in the preparation of the order. Requests for refunds must be made in writing and will be evaluated by the corresponding department.

5.1 Objective

To establish guidelines and procedures for the management of returns of medical services, pharmaceutical products, master medications and other goods acquired through Clínica Bíblica Hospital, guaranteeing transparency, equity and legal compliance.

5.2 Scope

This regulation applies to all patients, clients and users who make purchases or contract medical, pharmaceutical or related services with the Clínica Bíblica Hospital, both in person and digitally.

5.3 Types of Refunds

Medical services not rendered due to early cancellation.
Medications not withdrawn or incorrectly delivered.
Master medications with preparation defects.
Pharmaceutical products with manufacturing defects.

5.4 Procedure for Requesting a Refund

The USER may exercise the right of withdrawal within a period equal to or less than eight (08) days after making the payment on the app or website, provided that he/she has not received the service paid for.
To do so, the USER must complete the "Return Form" and appear in person at the offices of Hospital Clínica Bíblica (avenues 14 and 16, central and first streets), or send it by email to avallejos@clinicabiblica.com.
The user must follow the instructions below:
- Fill out the form in clear and legible handwriting.
- Attach proof of payment and identity document.
- Indicate the reason for the return and provide evidence if applicable.
- The information on the form must be truthful.
- Do not indicate the CVV of the card.
Wait for the evaluation by the corresponding department.
The user understands and accepts that all refunds via transfer have a commission percentage of 2.5% minimum and 14% maximum, depending on your bank.
The refund process takes approximately 24 to 36 hours (Monday to Friday) for the refunded amount to be reflected in the account corresponding to the card indicated in the form.

5.5 Return Forms

Return Form (Spanish): DOWNLOAD PDF
Refund Form (english): DOWNLOAD PDF

5.6 General Terms and Conditions

Returns shall be made by the same method of payment used.
In case of card payments, the VAT refund will be applied in accordance with Article 39 of the VAT Law Regulations.
No refunds will be accepted for psychotropic or refrigerated medicines once delivered.

5.7 Exceptions

No refunds will be accepted for magistral medicines unless there is a proven defect.
Partially used medical services are not refundable.
Promotions or discounted packages do not apply for partial refunds.

5.8 Responsibilities of the User

Provide truthful and complete information.
Keep proof of payment.
Comply with the requirements established in these regulations.

5.9 Hospital Clínica Bíblica's Responsibilities

Evaluate refund requests objectively.
Guarantee compliance with current regulations.
Carry out the returns within the established deadlines.

5.10 Processing of Personal Data

All personal information collected during the return process will be treated in accordance with Law No. 8968 on Personal Data Protection.
The hospital guarantees the confidentiality and security of the data, and will not share it with third parties without the express consent of the user.

6. Acceptance of Cookies

This site uses cookies to improve the user experience, analyze traffic and behavior on the site, and personalize content and services. Cookies allow us to remember user preferences and facilitate navigation. The user can manage their preferences from their browser, including deleting or blocking cookies. Cookies strictly necessary for the operation of the site cannot be disabled.

6.1 Definition of Cookies

Cookies are small text files that are stored on the user's device when accessing the Hospital Clínica Bíblica website. They allow us to remember information about the user's visit, such as preferred language, navigation settings and other preferences, in order to improve the user's experience on the site.

6.2 Types of Cookies Used

Strictly necessary cookies: essential for the operation of the site.
Performance cookies: collect information about how users use the site.
Functionality cookies: used to remember user preferences.
Advertising Cookies: used to display relevant ads.
Third-party cookies: provided by external services such as Google Analytics.

6.3 Purpose of Cookies

To improve the functionality of the website.
Analyze browsing behavior.
Personalize content and services.
Facilitate access to online medical services.
To remember user settings.

6.4 User Consent

By accessing the website, the user consents to the use of cookies in accordance with this policy. Consent can be managed through browser settings or through the cookie preference panel available on the site.

6.5 Cookie Management

The user can configure their browser to accept, reject or delete cookies. Disabling cookies may affect the functionality of the website. It is recommended that you review your browser privacy settings to manage your cookie preferences.

6.6 User Rights

Access information collected through cookies.
Request deletion of associated personal data.
Revoke consent to the use of cookies.

These rights may be exercised in accordance with Law No. 8968 on Personal Data Protection.

6.7 Processing of Personal Data

Data collected through cookies will be treated in accordance with current Costa Rican legislation.
They will not be shared with third parties without the user's consent, unless legally required.
Hospital Clínica Bíblica guarantees the confidentiality and security of personal data.

6.8 Legal Compliance

This policy complies with Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data, as well as with the recommendations of the Agency for the Protection of Personal Data (PRODHAB).
Clínica Bíblica Hospital is committed to keep this policy updated according to regulatory changes.

7. Privacy Policy

Personal information collected through the site will be treated in accordance with Law No. 8968 on Personal Data Protection. The user has the right to access, rectify, cancel or delete their personal data. The hospital guarantees the confidentiality of the information and will not share it with third parties without the user's consent, unless legally obliged to do so. The information will be used only for the purposes set out in the site, including medical care, administrative management and institutional communication.

7.1 Definition of Personal Data

Personal data is any information that directly or indirectly identifies a natural person, such as name, identification number, address, e-mail address, telephone number, among others.

7.2 Processing Principles

The processing of personal data shall be carried out in accordance with the principles of legality, consent, purpose, proportionality, security, confidentiality and responsibility.

7.3 Types of Data Collected

The website may collect data such as full name, ID number, address, email, telephone number, medical information, appointment history, browsing preferences and payment data.

7.4 Purpose of Processing

Personal data will be used to schedule appointments, manage medical services, send promotional information, process payments, improve the user experience and comply with legal obligations.

7.5 Consent

The user expressly consents to the processing of his/her personal data by accepting this policy and using the services of the website. You may revoke your consent at any time by written request.

7.6 Data Subject Rights

The data subject has the right to access, rectify, cancel and oppose the processing of his or her personal data, in accordance with Law No. 8968. He/she may also request the portability of his/her data and limit its use.

7.7 Security Measures

Clínica Bíblica Hospital implements technical, administrative and physical measures to protect personal data against loss, unauthorized access, misuse, alteration or destruction.

7.8 Transfer of Data

Personal data will not be shared with third parties without the consent of the holder, except in cases permitted by law or when necessary for the provision of medical services, payment processing or legal compliance.

7.9 Data Retention

Personal data will be retained only for the time necessary to fulfill the purpose for which they were collected, and in accordance with the deadlines established by the regulations in force.

7.10 Legal Compliance

This policy is governed by the Law for the Protection of the Individual against the Processing of Personal Data (Law No. 8968) and other applicable regulations in Costa Rica.

7.11 Institutional Contact

To exercise your rights or make inquiries about this policy, the user can contact the Clínica Bíblica Hospital by e-mail ExperienciaDelPaciente@ClinicaBiblica.com or telephone +506 2522-1000.

8. Mi Vida" Benefits Program

The "Mi Vida" program; offers exclusive benefits to its members, including emergency medical coverage, free annual medical checkup, discounts on hospital services and personalized financing options. Membership is monthly and can include family plans. Benefits are subject to specific conditions detailed in the membership contract.
membership contract. The hospital reserves the right to modify program benefits at any time.

8.1 Objectives

To establish the conditions, requirements and procedures for Clínica Bíblica Hospital users to access the benefits of the Mi Vida program, promoting integral wellbeing and access to quality medical services.
quality medical services.

8.2 Scope

These regulations apply to all individuals of legal age who wish to join the Mi Vida program and who meet the requirements established by the Clínica Bíblica Hospital.

8.3 Affiliation Requirements

Be over 18 years of age.
Complete the enrollment form online or in person.
Accept the terms and conditions of the program.
Make the payment corresponding to the monthly or annual membership.
Present a valid identity document.

8.4 Types of Benefits

Free annual medical checkup.
Preferential access to medical appointments.
Discounts on hospital and pharmacy services.
Personalized financing for medical procedures.
Access to health and wellness campaigns.
Priority attention in emergencies.

8.5 Benefit Access Procedure

The member must present his/her membership number at the time of requesting services. Benefits will be applied automatically according to the type of service and the duration of the membership. Some benefits require prior scheduling or medical authorization.

8.6 General Conditions

Membership is personal and non-transferable.
The hospital reserves the right to modify the benefits, subject to the prior authorization of the
authorization from the Ministry of Economy and Commerce, and due notification to the
and due notification to the affiliates.
Misuse of the program may result in cancellation of membership.
membership.

8.7 Duration of Membership

Membership is valid on a monthly or annual basis depending on the plan selected. Renewal must be made prior to expiration in order to maintain continuity of benefits.

8.8 Exclusions

Services not covered by the program.
Psychotropic or controlled drugs.
Non-medical cosmetic procedures.
Services provided by third parties not affiliated with the hospital.

8.9 Rights and Obligations of the Member.

Rights:
- To access benefits as provided.
- To receive respectful and professional care.
- Request information about the program.
Obligations:
- Keep your personal information up to date.
- Comply with membership payments.
- Use the benefits in a responsible manner.

9. Employment Opportunities

The website offers access to job opportunities at Hospital Clínica Bíblica. Users can apply for available vacancies through the online form. The application implies acceptance of the terms of privacy and the use of personal data for recruitment purposes. The hospital is committed to treat the information of applicants with confidentiality and in accordance with current legislation.

9.1 Objectives

To establish the conditions, requirements and procedures for interested users to access the Employment Exchange of the Clínica Bíblica Hospital, guaranteeing transparency, fairness and protection of personal data.

9.2 Scope

These regulations apply to all users who wish to apply for job opportunities published on the Hospital Clínica Bíblica website, as well as to the personnel in charge of recruitment management.

9.3 Registration Requirements

To be of legal age.
Have a valid e-mail address.
Complete the registration form with truthful and updated information.
Accept the terms and conditions of the website and these rules.

9.4 Access Procedure

Enter the official website of the Clínica Bíblica Hospital.
Access the Job Opportunities section.
Register as a user or log in.
Complete the professional profile and attach required documents.
Apply to the available vacancies according to the profile.
Follow up on the status of the application from the user panel.

9.5 General Conditions

Registration in the Job Board does not guarantee hiring.
Vacancies are subject to availability and internal hospital criteria.
The hospital reserves the right to modify or cancel vacancies without prior notice.

9.6 Processing of Personal Data

The personal data provided will be processed in accordance with Law No. 8968 on the Protection of Personal Data. The user may exercise his/her rights of access, rectification, cancellation and opposition by means of a formal request.

9.7 Rights and Obligations of the User.

Rights:
- Access to information on available vacancies.
- Apply freely to job opportunities.
- Request the removal of your profile at any time.
Obligations:
- Provide truthful and updated information.
- Maintain the confidentiality of your access credentials.
- Respect the terms and conditions of the website.

9.8 Responsibilities of the Hospital

To publish real and updated vacancies.
To guarantee the confidentiality of personal data.
To carry out selection processes in accordance with objective and legal criteria.

9.9 Applicable Legal Provisions

These regulations are governed by the labor legislation in force in Costa Rica, as well as by Law No. 8968 on Personal Data Protection. Any dispute will be resolved in accordance with the established legal mechanisms.

10. Acceptance to Receive Promotional Information

The hospital may send information about promotions, discounts and health campaigns to registered users. These communications will be made by electronic means, including email and SMS messages. The user may opt out of receiving these communications by express request through the website or by email.

10.1 Objectives

To establish the conditions under which Hospital Clínica Bíblica may send promotional information to users, ensuring respect for privacy, informed consent and compliance with current regulations.

10.2 Scope

These regulations apply to all users who access the digital services of Hospital Clínica Bíblica and who have agreed to receive promotional information through authorized means.

10.3 Types of Promotional Information

Health campaigns
Discounts on medical services
Pharmacy promotions
Institutional events
Loyalty programs
New services
Satisfaction surveys
Health-related educational content

10.4 Means of Delivery

Promotional information may be sent by email, SMS messages, mobile application notifications, phone calls, social networks and other digital channels authorized by the user.

10.5 User Consent

Promotional information will only be sent with the prior, free, informed and specific consent of the user, by means of digital forms, acceptance boxes or equivalent mechanisms.

10.6 User Rights

To know what type of information will be sent to him/her.
To modify their reception preferences.
To revoke their consent at any time.
Request the deletion of your personal data related to promotional purposes.

10.7 Unsubscribe Procedure

The user may unsubscribe from receiving promotional information through the links included in the e-mails, or by sending a written request to the e-mail address ExperienciaDelPaciente@ClinicaBiblica.com, without affecting the legality of the processing carried out prior to such revocation.

10.8 Processing of Personal Data

The personal data used for sending promotional information will be treated in accordance with Law No. 8968 on the Protection of Personal Data, guaranteeing its confidentiality, security and exclusive use for the purposes authorized by the user.

10.9 Responsibilities of the Hospital

To use secure systems for sending information.
Respect the user's preferences.
Not to share data with third parties without authorization.
To comply with any request related to this regulation within a reasonable period of time.

10.10 Applicable Legal Provisions

This regulation is governed by the Costa Rican legislation in force, especially Law No. 8968 on Personal Data Protection, and any other regulation related to commercial communication and digital consent.

11. Pharmacy - Pick-up

The Pick-up Pharmacy service allows the user to place orders online and pick them up at the hospital headquarters. A valid prescription is required to place the order. The customer must pick up the order within 24 hours of confirmation. Psychotropic medication purchases are not accepted through this method.

11.1 Objective

To establish the norms and procedures for the use of the Pharmacy Pick-up service of the Clínica Bíblica Hospital, guaranteeing efficient, safe attention in accordance with current regulations.

11.2 Scope

These regulations apply to all users who request medications through the website or by telephone, and who choose to pick them up in person at the Pick-up location.

11.3 Application Procedure

The user must make the request for medicines through the online form or by telephone call. The user must indicate personal data, prescription number, medicines required and select the Pick-up option as the delivery method.

11.4 Requirements

Present a valid prescription.
Official identification at the time of pick-up.
Confirmation of the request sent by the system.
Payment previously made if applicable.

11.5 Delivery Conditions

Medications will be available for pick-up only at the hospital's main office. The user must go to the designated pick-up area and follow the instructions of the pharmaceutical staff.

11.6 Pick-up Times

The user must pick up the order within a maximum period of 24 hours from the confirmation of availability. After this time, the order will be cancelled and the drugs will be returned to inventory.

11.7 Exceptions

Requests for psychotropic medications are not accepted by this means.
Withdrawal by third parties without written authorization is not allowed.
No returns are accepted once the product has been withdrawn, except for manufacturing defects.

11.8 Treatment of Personal Data

The information provided by the user will be treated in accordance with Law No. 8968 on Personal Data Protection. The hospital guarantees the confidentiality and security of the data.

11.9 Responsibilities of the User

Provide truthful and complete information.
Withdraw the medicines within the established period.
To comply with the conditions of the regulations.

11.10 Responsibilities of the Hospital

To guarantee the availability of the medicines requested.
To provide professional and safe care.
To protect the user's personal data.

11.11 Applicable Legal Provisions

These regulations are governed by current Costa Rican legislation, including the General Health Law, the Personal Data Protection Law, and the provisions of the Ministry of Health on pharmacy matters.

12. Pharmacy - Magistrales Prescription Formulation

The Pharmacy -Magistrales- offers personalized preparation of medications according to the patient's specific needs. This service requires a specific and detailed medical prescription. Once the product is delivered, no returns are accepted, except for manufacturing defects or errors in the preparation.

12.1 Objective

To establish the technical, legal and operational guidelines for the formulation of master medications in the pharmacy of the Clínica Bíblica Hospital, guaranteeing the safety, efficacy and quality of the products prepared.

12.2 Scope

These regulations apply to all pharmaceutical, technical and administrative personnel involved in the formulation, control, storage and delivery of master medications in the pharmacy of the Clínica Bíblica Hospital.

12.3 Definitions

Magistral preparation or formula: medication intended for an individualized patient, prepared by or under the supervision of a pharmacist, to comply with a detailed prescription of the active ingredients it contains, according to established good manufacturing and quality control practices. It is dispensed in the pharmacy or hospital pharmacy service, providing the indications for the patient.
Office preparation or officinal preparation: drug intended for direct dispensing to patients attended by pharmacy offices or hospital pharmacy services, prepared by or under the direction of a pharmacist or pharmaceutical chemist, described in an official formulary, prepared according to established good manufacturing practices and quality control and with due information to the patient.
Shelf life: time interval within which the master formula may be used, provided it is kept within the storage and preservation conditions established by the pharmacist.
Master formula of the pharmaceutical preparation: document that describes in detail the raw materials with their quantities and packaging materials, preparation procedure and care to be taken, specifications, pharmacological properties, quality control, storage conditions and labeling requirements of the pharmaceutical preparation.

12.4 Technical and legal requirements

The formulation of magistral drugs should comply with the current regulations of the Costa Rican Ministry of Health, the General Health Law, the Central American Technical Regulations (RTCA) and the Good Practices for Magistral Preparation.

12.5 Formulation Procedure

Receipt and validation of the medical prescription.
Verification of availability of raw materials.
Preparation of the work area and equipment.
Preparation of the drug according to the prescribed formula.
Labeling and registration of the product.
Quality control prior to delivery.

12.6 Quality and safety conditions

Hygiene, sterility (when applicable), equipment calibration and process validation protocols must be strictly followed. All inputs must have a certificate of analysis and traceability.

12.7 Traceability

Each preparation should have a detailed record that includes: lot number, date of preparation, expiration date, name of the patient, name of the prescribing professional and name of the pharmacist responsible.

12.8 Storage

Magistral drugs should be stored under controlled conditions of temperature, humidity and light, according to product specifications. Separation of expired or quarantined products should be ensured.

12.9 Delivery

Delivery should be made only to the patient or authorized person, after verification of identity. Information should be provided on the use, conservation and expiration date of the drug.

12.10 Exceptions

Medications without a valid prescription, with ingredients prohibited by national regulations, or that represent a risk to the patient's health according to the criteria of the pharmacist in charge, shall not be formulated.

12.11 Processing of personal data

All patient information will be treated in accordance with Law No. 8968 on the Protection of Individuals with regard to the Processing of Personal Data. Confidentiality and exclusive use for therapeutic purposes is guaranteed.

12.12 Responsibilities

The pharmaceutical staff is responsible for the correct formulation, control and documentation of master medications.
The prescription of a preparation may only be elaborated by medical personnel duly registered and active before the College of Physicians and Surgeons of Costa Rica, and by the professionals allowed by the General Health Law in their respective practice.
Hospital Clínica Bíblica is responsible for providing the necessary resources, infrastructure and supervision.

12.13 Legal Provisions

These regulations are governed by the General Health Law, Law No. 8968, the Pharmacy Regulations of the Ministry of Health and other regulations in force in Costa Rica related to the preparation of master medications.

13. Express Pharmacy

The Express Pharmacy service allows for the fast delivery of medications to your home. It is subject to inventory availability and geographic coverage. The customer must provide accurate delivery information, including complete address and contact number. The hospital is not responsible for missed deliveries due to incorrect or incomplete information.

13.1 Objective

To establish the guidelines and conditions for the use of the Hospital Clínica Bíblica's Express Pharmacy service, guaranteeing efficient, safe and timely home delivery of medications.

13.2 Scope

These regulations apply to all users who request medications through the Express Pharmacy service, as well as to the personnel in charge of managing, preparing and delivering orders.

13.3 Requirements

To have a valid and legible medical prescription.
Identification of the patient.
Exact delivery address.
Active contact number.
Express authorization for the processing of personal data.

13.4 Application Procedure

The user must make his/her request through the enabled channels (website, mobile application or phone call), providing the valid medical prescription, personal data, delivery address and payment method.
Contact Center executives receive the request and assemble the order on the Express platform.
Verification of stock, sales conditions and approval of the prescription by the pharmaceutical regent.
Customer provides exact address to validate courier coverage.
There are two types of shipments:
- Those that do not require a prescription.
- Those that require supervision and authorization by the pharmaceutical regent.
The pharmaceutical regent authorizes prescriptions and provides professional advice if necessary.

13.5 Dispatch of Cold Chain Drugs

Proper packaging according to established procedures.
Verification by the pharmaceutical regent.
Daily monitoring of cooler condition and temperature conditions.

13.6 Psychotropic and Narcotic Drugs

The pharmacist regent should review updates from the Ministry of Health and College of Pharmacists.
Only pharmacists registered in the Digital Prescription System may dispense these drugs, when permitted by regulations.
Currently, according to official letter FPF-10009-07-2023, the delivery of psychotropic and narcotic drugs to private homes is suspended.
For products for hospital use only, the regent should coordinate with the Hospital Pharmacy or CEDI prior to dispensing.

13.7 Dispensing of Magistral Medications

A valid prescription must always be requested.
The regent pharmacist validates and authorizes the prescription.
The pharmacy clerk prepares the medication following the instructions IT.FA-045.

13.8 Redemption Program

Offering programs such as "Mi Vida" and patient plans from pharmaceutical laboratories.
Pharmacy assistants should be familiar with policies and regulations of these programs.
Use of FO.FA-049 forms to refer patients to the Pharmaceutical Care Program.

13.9 Outside the GAM

Shipments by Correos de Costa Rica, TransFarma (cold chain) and authorized bus terminals.
Orders properly packed and labeled with destination information.
Enlistment process according to instructions IT.FA-045.

13.10 Express Service for Special Products

Shipment of specialized pharmaceutical products (chemotherapy, radiotherapy, etc.) with prior authorization from the pharmaceutical regent.
Orders managed and pre-invoiced by the Contact Center.
Express Pharmacy packs and packages according to specific recommendations.

13.11 "My Life" Benefits Program

Knowledge and application of discounts to affiliated customers.
Verification of customer status in the INFORED platform before applying benefits.

13.12 Delivery Conditions

Delivery shall be made only within the coverage area established by the hospital. The user must be present to receive the order or authorize a third party with valid identification.

13.13 Delivery Times

Orders will be delivered within an estimated 2 to 6 business hours, depending on the location and availability of the product. Orders placed after business hours will be processed the next business day.

13.14 Exceptions

Controlled, psychotropic or refrigerated medications that do not meet requirements will not be delivered.
No deliveries will be made to areas out of coverage or under adverse weather conditions.

13.15 Processing of Personal Data

The personal data provided will be processed in accordance with Law No. 8968 on the Protection of the Individual with regard to the Processing of Personal Data. The user may exercise their rights of access, rectification, cancellation and opposition by formal request.

13.16 Responsibilities of the User

Provide truthful and complete information.
Be available to receive the order.
Review the content at the time of delivery.
Report anomalies within 24 hours.

13.17 Responsibilities of the Hospital

To guarantee the confidentiality of personal data.
To prepare the medications according to the medical prescription.
Carry out the delivery in the established time and manner.
Handle claims and returns in accordance with the current policy.

13.18 Applicable Legal Provisions

This regulation is governed by the Costa Rican legislation in force, especially by the General Health Law, the Consumer Protection Law and the Personal Data Protection Law. Any controversy shall be resolved by the competent courts of the Republic of Costa Rica.

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